Returns

We have been switched to multiple languages for our webshop. We have translated our pages with Google translate. It may be that the translation is not 100%, but you will definitely understand what we mean.

Returns within the cooling period.

CANCEL

Cancellation of an order is free of charge as long as it has not yet been sent. 
If you cancel the order after it has been sent to you, you must refuse the package upon delivery. If Berenpop tiles and plumbing BV has already received a payment from you, we will return the purchase price to you after good receipt of the return shipment. The shipping costs incurred will be deducted from this (only if you refuse the order at the door and leave it unopened by the delivery person).

RETURN / COOLING PERIOD

As a consumer you have a cooling-off period of 14 working days to return the product without giving any reason, starting on the day of delivery. 
Exceptions include personalized products / customization. 
The product can only:

  1. O n used
  2. O riginal packaging
  3. Unpacked packaging
  4. Unfinished packaging
  5. On time within 14 days of delivery

returned (the 5 O's ) 
An Outlet order can NOT return.

Do you want to return the entire order? Items that have already been received must be returned to the return address below. Berenpop tiles and sanitair BV will refund the purchase price to the account with which you made the payment. 
The shipping costs for returning are at your own expense. The shipping costs are also at your expense when you return part of your order. The purchase price of the part of the order that you have returned will be refunded to you. 
All cancellations, exchanges and returns must be made known to Berenpop tiles and sanitair BV in writing. 
Please use our return form for this. Please mention here in any case your full name and order number and the items you wish to cancel, exchange or return. 
To improve our customer service, we would appreciate it if you let us know the reason. You are, of course, compliant with the law on distance purchasing not required. We also need your IBAN bank account number for repaying already paid amounts (in advance). 
Please note: the account number you specify for the reimbursement must be the same as the account number for which you made the payment to Berenpop tiles and sanitair BV. 
This because of possible fraud with refunds. Any amounts already paid will be refunded to you within a maximum of 14 days after return receipt of the return shipment. 
To fill in the return form click here

Return address:

Bear doll tiles and plumbing BV 
return department 
the Rondeel 10 
6219 PG MAASTRICHT 
THE NETHERLANDS